EXECUTIVE SUMMARY The job of a manager in the workplace is to get the job done though employees. To do this the manager should be able to motivate employees. But that�s easier said than done! Motivate practice and theory are difficult subject, touching on several disciplines. Human nature can be very simple, yet very complex too. An understanding and appreciation of this is a prerequisite to effect employee motivation in the workplace and therefore effective management and leadership. By understand the importance of motivation the workforce; building on the Herzberg�s two-factor theory, this research develops a conceptual model that is used to apply in leadership in hospitality industry where the daily activities based on the interaction between people and people. Introduction Frederick Herzberg�s biography Frederick Herzberg was born in Lynn, Massachusetts in 1923. He was a student at City College of New York in history and psychology, before he joined the American Army, for the Second World War, in his final year. After receiving his B.S. from City College of New Y......

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