Introduction Motivation has been defined as the psychological process that gives behaviour purpose and direction (Kreitner, 1995); an internal drive to satisfy an unsatisfied need (Higgins, 1994); and the will to achieve (Bedeian, 1993). In psychology, motivation refers to the initiation, direction, intensity and persistence of behavior (Green, 1995). In simplistic terms, we can define motivation as the desire and willingness to do something and the inner force that helps individuals achieve their goals. Understanding what motivates employees and what can employers do to motivate their internal customers has been the focus of research by many researchers and the topic has gained special prominence in recent years. This is mainly because motivated employees can provide a firm with a distinctive advantage and a comptetitive edge and by being more productive they can help organisation thrive and survive. There are two schools of thought on motivational theories, the scientific school of thought and the behavioural school of thought. Scientific Model The basis of scientific managem......

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