Riordan Generic Benchmarking � Individual Step 1 The week five team�s assignment consists of two parts, with the first being an individual research portion. This paper will identify two companies that faced specific issues related to the course concepts as well as scenario two for Riordan. The issues faced, responses, and outcomes will be discussed so that they can be compiled into a team analysis in step two of the assignment, presented in a secondary paper. Bank Cherokee Issue Faced Bank Cherokee is a large bank in St. Paul, Minnesota that serves both businesses and consumers. One of the main issues facing Bank Cherokee and other banks is the retention of front-line employees, mainly tellers. The banking industry has a rate of turnover that is tremendously high, yet the average investment in a teller takes two years of employment to recover (Brox, 2007). The financial impact of high turnover rates can be felt in areas such as recruiting, training, and in productivity (Dreher & Dougherty, 2001). Another key area of impact from employee churn is customer service and satisfac......

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