According to the Organization for Economic Cooperation and Development, the amount of revenue generated by globally outsourced operations is between $120 and $160 billion US dollars. This amount of capital flowing into these types of operations is not likely to slow in the near future and in fact is projected to increase in the short term. This creates a unique opportunity for American companies to enhance their core business practices by shedding off departments that are not part of what that business does best. Common examples include, Customer Service, Accounting, Human Resources, Benefit Management, etc. Each of these different fields all have their own advantages and disadvantages for potential business development. Accounting businesses have been handling outsourcing for decades, if not centuries. What I will be focusing on is Customer Service outsourcing. A US company wishing to succeed in the Business Process Outsourcing industry has two options to follow. The first involves outsourcing the business to locations within the US. This has the obvious benefits of famil......

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