Situation Analysis and Problem Statement: Global Communications Describe the Situation Global Communication is a leading telecommunication company struggling to keep company�s competitive position in the market. Last three years GC�s stock share dropped by more than 50% and shareholders are displeased with the company�s outcome. To regain it�s leading position Company took some aggressive initiative. To ensure the company's profitability and to reduce per unit call handling costs almost by 40%,company needs to expand it's technical centers overseas, by downsizing their domestic call center. For that reason they also need to hire 1000 qualified salespeople. Which will cost them a large number of layoff in the domestic call centers and 10% pay cuts for those employees who will be relocated in their overseas consumer call centers. Here must be mentioned that company recently reduced 20% of employees education and health benefits. The senior management of the company took this strategy without involving the employees or Union of the organizations which create a negati......

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