Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTS Problem Solution: Intersect Investments Chris Nygren University of Phoenix Transformational Leadership MBA 520 Professor Jerry Hellinga September 3, 2007 Problem Solution: Intersect Investments In this paper, an analysis into the scenario where the company Intersect Investments, in it�s strive to increase employee satisfaction, customer loyalty, and annual revenues, CEO, Frank Jeffers decides to transform the organizational culture through the adoption of a new business model. Frank hires Janet Angelo as Intersect Investment�s Executive Vice President of Marketing and Sales to implement his new vision as reality. Through closer examination, the analysis reveals several issues that trace back to a gap in alignment between Frank�s vision of a �Customer Intimacy/Trusted Advisor� model and the Sales department�s resistance to implement the model. This paper will analyze the company�s issues; suggest alternative and an optimal solution, risk assessment and mitigation techniques, and an implementation pla......

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