The Postal Service The postal service is a business that deals with different types of people on a daily basis. There are certain demographic characteristics that impact an individual�s behavior. Some of these characteristics are ethnicity, gender, age and occupation. Most of these characteristics impact employees and customers in different ways. Ethnicity Ethnicity is a major impact with the postal service employees and customers. At the post office, there are different types of cultures and every culture acts in different ways. The way ethnicity impacts an individual�s behavior is that every employee has his or her traditions that are carried along with him or her. Older people that work for the postal service tend to bring their own cultural traits, habits and therefore behavior is very different from other people. Customers are also an impact with their own behavior. There have been times when a customer walks in the postal service and dress totally different from others. Another problem is that h......

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