Introduction Today all companies big or small measure, analyze and review organizational performance to achieve strategic business objectives and to respond quickly to unexpected organizational or rapid external changes. Measuring the right variables has a lot to do with the likelihood of your future success. Some of the characteristics of an effective measurement system the author talks about are 1) Vital few versus trivial many: The author suggests the maximum number of metrics that an organization should have is 20. The company can collect thousand of individual metrics but should aggregate them to vital few that can be monitored easily. Company like AT&T performs well with just four metrics. Metrics that are unnecessary should be dropped for the scorecard for example a company that maintains its processes within limits can drop metrics related to final quality testing as this adds no value to the final product. 2) Linkage to vision, values and key success factors: The measures that a company selects should be linked to its vision and key success factors. For example a compa......

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