T-Mobile is one of the leading companies in telecommunications industry that provides cellular and wireless network services. T-Mobile was originated in Germany in 1992. During the next ten years it sets itself up in Austria, Czech Republic, UK, Netherlands and in the U.S. �T-Mobile has over 29,000 employees nationwide with 8 million customers based on second quarter 2002 reporting. Its coverage allows it to own licenses for providing service to over 95 percent of the U.S. population (www.t-mobile.com). In order for the company to stay competitive in its industry and to �support new value-added services and drive new revenue streams, they are coming under increasing pressure to optimize network investments and efficiencies,� says Julien Dahan (InfoVista, 2007). Customers like T-Mobile recognize the role performance management can play in achieving these objectives and are reaping the benefits. Even fractional improvements in delivering consistent and predictable levels of service can produce significant financial savings. Growing rapidly in Europe and US, T-mobile was facing a majo......

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