Why is it necessary to have effective problem solving skills? � Because the success of our personal and business endeavors revolve around a series of problems to solve and decisions to make. � Solve a problem well, and you meet your goals. Don't, and your goals remain elusive. While there are many approaches to problem solving and decision making to choose from this paper will describe, apply and explain the timeliness of one in particular, the Plan, Do, Check, Act (PDCA) process. The PDCA Cycle was originally developed in the 1930�s by a statistician by the name of Walter Shewhart and was later promoted by W. Edwards Demming as an effective quality management tool. The PDCA cycle, otherwise known as the Demming Wheel can best be described as a (SkyMark) �four-step improvement process. The first step involves planning for the necessary improvement; the second step is the implementation of the plan; the third step is to check the results of the plan; the last step is to act upon the results of the plan.� Because this process is cyclical, it is most effective when repeated ove......

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