Abstract Total quality management is the commonly used term for stressing quality within an organization. Total quality management uses a systems perspective because it is not a program for one department, but a responsibility of everyone (total) in the organization. Additionally, the process for managing quality; it have to be an incessant way of life; a philosophy of perpetual enhancement in everything an organization does is total quality management. The two primary principles of total quality management are (1) to focus on delivering customer value and (2) to improve continually the system and its processes. Introduction Total quality management (TQM) is an organizational procedure that actively involves every function and employee in fulfilling customers� needs, both internal and external. Additionally, total quality management is a business methodology that aligns the activities of every employee in an organization with the common focal point of customer satisfaction by continually improving the quality of all activities, goods......

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