Online Services Introduction The Internet is a key player in the Information Age. Some people regard it as being an essential service on a par with electricity and water. I have found out about the types of online services available such as: � Communication, e.g. email, instant messaging, newsgroups, online conferencing, blogs � Real time information, e.g. train timetables, news services, traffic reports, weather � Commerce, e.g. shopping, banking, auctions � Government, e.g. online tax returns, e-voting, applications for services/grants, revenue collection � Education, e.g. online learning/training, VLEs � Business, e.g. videoconferencing, collaborative working, business networks � Entertainment, e.g. multi-user games, radio players � Download services, e.g. music, film, upgrades, software � Archiving, e.g. �x drives�. I have explored and evaluated a range of different types of services available online, considering factors such as target audience, benefits and drawbacks, fitness for purpose, possible enhancement, non-Internet alternatives etc. ......

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