Problem Solution: Intersect Investments Intersect Investment has noticed a drop in customers by 25% and an increase in employee turnover by 25%. The CEO has decided to replace the executive vice president and expects the new incumbent to implement a customer intimacy model. However, Janet, the new executive vice president is noticing resistance from her managers and sales staff. She needs to create a sense of urgency and buy-in from her current employees and enhance the culture so that it becomes part of an expectancy theory that will need to become part of the corporate culture. The ultimate goal is to become a trusted advisor with its current customers and to build is client base to position them into the number three spot in the industry. This is possible if the culture and mentality of all the employees at Intersect believe this is possible. Situation Analysis Issue and Opportunity Identification Intersect Investments should benchmark the Kotter model to allow them systematically to outline the change initiatives. In conjunction with this, Intersect could operate Locke�......

Word Count: 3830
Page Count: 15.3 (250 words a page / double spaced)

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