Cap Gemini America had the foresight and determination to greatly improve the process by which we served our Customers through a program we called Genesis. Cap Gemini introduced us to the idea of running our business through a well planned and ��process�� focused methodology brought to us through the Genesis training program. Because of our Genesis training, we now depict our business as a continuous cycle, with clearly defined stages that allowed us to improve the process of service delivery to our customer. Even our terminology of ��Team Buy/Team Sell/Team Deliver�� allowed us a measure of understanding that the collective effort is far superior to uncoordinated individual efforts in delivering our services to our clients. It is my belief that our Genesis training incorporated a great deal of Deming��s the-ory of management. We at Cap Gemini have thus benefited from that which is clearly in accord with Dr. Deming��s theory. I contend that there remains a pro-found ��Next Step." By employing the full adoption of Dr. Deming��s theory, our sales process will then be viable.......

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