Total Quality Management Total Quality Management (TQM) has become a very popular quality management concept. Originating in the 1950�s TQM has become increasingly more popular since the early 1980�s. TQM is a business philosophy that involves the continuous improvement of an organizations overall business practices. It is a mixture of different management and quality tools designed to increases an organizations business while reducing or eliminating any harmful or wasteful practices. TQM seeks to incorporate all of the organizational functions (customer service, production, engineering, design, finance and marketing etc.) to focus on meeting the organizations objectives and the customer�s needs. To work properly TQM requires the experiences and knowledge of the organizations employees. The simple objective of the Total Quality Management philosophy is to �Do the right things, the first time, every time� (Hashimi, 2000). TQM is a process that has become adaptable to all forms of business practices. Originally TQM was only applied to manufacturing operations, however since the 1980......

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